• If you are unsure whether Lillington provides water and sewer services at your address, please contact Town Hall at 910-893-2654.
• To start service, please fill out the Water/Sewer Service Application. This application requires you to submit a copy of your lease or deed (whichever is appropriate) as well as a photo ID.
• Once you submit the online application, it will take about 24 hours to process your application and create your account. Then we will give you a call to get your deposit.
• A $20 connection fee will apply to all new accounts. In addition, we must have a deposit to begin service. The deposit is a refundable deposit. If you own the property, the deposit is $100. If you rent the property, the deposit is $150.
• We can start service as soon as the same day for most customers. Same-day connection is only available if all portions of the application are successfully submitted before 3:00 p.m. on weekdays.
• Trash services will be automatically started for anyone within Town Limits. You do not need to fill out the Trash Services Application in addition to the Water/Sewer Service Application. The flat rate for sanitation services is $22.57. See more details

Payments are due on the 15th of each month and payable until the 20th without any penalties. If the 20th falls on a weekend or holiday, then the due date extends to the next working day by 5:00 p.m.

• Penalties begin to accrue at 5:00 p.m. on the 20th of each month. A second late fee is applied at 5:00 p.m. on the 26th of each month.
• A late fee of $10.00 or 5% of the current bill amount (whichever is greater) is added to all delinquent accounts at 5:00 p.m. on the 20th of each month.
• A second fee of $40.00 is added to all delinquent accounts at 5:00 p.m. on the 25th of each month.
• If the date to add a penalty falls on a weekend or holiday, then the due date extends to the next working day by 5:00 p.m.
• Disconnected accounts must be paid in-full for service to be restored.

• Payments may be made in-person at Town Hall (102 East Front Street), Mondays through Fridays between 8:00 a.m. and 5:00 p.m., excluding holidays.
• Online payments can be made using a debit or credit card at https://lillingtonnc.mygovhub.com/#/.
• The town offers bank drafting as a payment option. Bank drafts are drawn on the 10th of each month. To start an automatic bank draft, please submit the bank draft authorization form with a voided check. NOTE: This form will take at least 30 days to process.
• A drop box is available at Town Hall for after-hours payments. It is located inside the brick structure in the back parking lot of Town Hall. All after-hours payments will be applied to the account on the following business day.
• The phone number for Town Hall is 910-893-2654. We are UNABLE to accept payments over the phone at this time.

• Yes.
• Customers wanting to apply for a payment extension must apply at Town Hall in-person prior to 5:00 p.m. on the 25th of each month.
• Customers will be responsible for paying all late fees that accrue, even if they have an extension. An extension ONLY ensures your service will not be cut off. The delinquent account will still have late fees applied on the date and time described by the Lillington Utility Services and Waste Collection Policy.
• Extension requests will NOT be granted on the day of cut-offs.
• Customers will only be granted a payment extension one time in a twelve-month period.
• Failure to satisfy an approved payment extension will result in the interruption of service until the account is paid in-full.

• Service interrupted for non-payment will not be reconnected until the past due amount is paid in-full.
• Reconnections of disconnected service are usually completed after 3:00 p.m. on the same day of payment. Payments made after hours will be applied the following business day and are NOT eligible for same day reconnection.
• If your account has been disconnected due to non-payment for more than 48 hours, please contact Town Hall at 910-893-2654 after you pay your charges in-full. This helps ensure your service is reconnected in a reasonable amount of time