• First, check the aerators (screens) on your faucets. Remove the aerator from the faucet, clean it, and put it back on.
• Check around your home for leaks. Common spots are in crawlspaces/basements, hot water heaters, toilets, and water leaking in the yard.
• If you have a pressure reducing valve (PRV) installed to protect your plumbing, it may need adjusting. Most PRVs are installed after the water meter or before the water heater. Talk to a plumber before adjusting it.
• If your water pressure suddenly drops to almost nothing, it could be the result of a broken water line. Call 910-893-2654 to report sudden drops in pressure.

• If you are unsure whether Lillington provides water and sewer services at your address, please contact Town Hall at 910-893-2654.
• To start service, please fill out the Water/Sewer Service Application. This application requires you to submit a copy of your lease or deed (whichever is appropriate) as well as a photo ID.
• Once you submit the online application, it will take about 24 hours to process your application and create your account. Then we will give you a call to get your deposit.
• A $20 connection fee will apply to all new accounts. In addition, we must have a deposit to begin service. The deposit is a refundable deposit. If you own the property, the deposit is $100. If you rent the property, the deposit is $150.
• We can start service as soon as the same day for most customers. Same-day connection is only available if all portions of the application are successfully submitted before 3:00 p.m. on weekdays.
• Trash services will be automatically started for anyone within Town Limits. You do not need to fill out the Trash Services Application in addition to the Water/Sewer Service Application. The flat rate for sanitation services is $22.57. See more details.

Payments are due on the 15th of each month and payable until the 20th without any penalties. If the 20th falls on a weekend or holiday, then the due date extends to the next working day by 5:00 p.m.

• Payments may be made in-person at Town Hall (102 East Front Street), Mondays through Fridays between 8:00 a.m. and 5:00 p.m., excluding holidays.
• Online payments can be made using a debit or credit card at https://lillingtonnc.mygovhub.com/#/.
• The town offers bank drafting as a payment option. Bank drafts are drawn on the 10th of each month. To start an automatic bank draft, please submit the bank draft authorization form with a voided check. NOTE: This form will take at least 30 days to process.
• A drop box is available at Town Hall for after-hours payments. It is located inside the brick structure in the back parking lot of Town Hall. All after-hours payments will be applied to the account on the following business day.
• The phone number for Town Hall is 910-893-2654. We are UNABLE to accept payments over the phone at this time.

• Penalties begin to accrue at 5:00 p.m. on the 20th of each month. A second late fee is applied at 5:00 p.m. on the 26th of each month.
• A late fee of $10.00 or 5% of the current bill amount (whichever is greater) is added to all delinquent accounts at 5:00 p.m. on the 20th of each month.
• A second fee of $40.00 is added to all delinquent accounts at 5:00 p.m. on the 25th of each month.
• If the date to add a penalty falls on a weekend or holiday, then the due date extends to the next working day by 5:00 p.m.
• Disconnected accounts must be paid in-full for service to be restored.

• Yes.
• Customers wanting to apply for a payment extension must apply at Town Hall in-person prior to 5:00 p.m. on the 25th of each month.
• Customers will be responsible for paying all late fees that accrue, even if they have an extension. An extension ONLY ensures your service will not be cut off. The delinquent account will still have late fees applied on the date and time described by the Lillington Utility Services and Waste Collection Policy.
• Extension requests will NOT be granted on the day of cut-offs.
• Customers will only be granted a payment extension one time in a twelve-month period.
• Failure to satisfy an approved payment extension will result in the interruption of service until the account is paid in-full.

• The Town Manager is authorized to approve an adjustment of the sewer charges stemming from any legitimate water leak. The adjustment is allowed on the sewer charges only and only allowed for water usage that has not been treated at the wastewater treatment plant. The Town Manager may approve adjustments up to $150.00.
• In order to be considered for an adjustment, proof that the problem has been fixed is required in either a receipt for materials or an invoice from a plumber. Please submit this receipt along with the Leak Adjustment Request Form.
• The adjustment amount is calculated by subtracting the average monthly sewer charge (based on the previous twelve months) from the current high sewer charge. A customer is allowed one adjustment per year. The adjustment requires that the customer pays flat rate for the first 2,000 gallons (or the number of gallons that will be allowed for a flat rate). Each additional 1,000 gallons will be billed at the water purchase price from Harnett County charged to the town. 

• Service interrupted for non-payment will not be reconnected until the past due amount is paid in-full.
• Reconnections of disconnected service are usually completed after 3:00 p.m. on the same day of payment. Payments made after hours will be applied the following business day and are NOT eligible for same day reconnection.
• If your account has been disconnected due to non-payment for more than 48 hours, please contact Town Hall at 910-893-2654 after you pay your charges in-full. This helps ensure your service is reconnected in a reasonable amount of time.

• NO.
• Town equipment (including fire hydrants) cannot be used to fill residential pools. The Public Works Department does not provide this service.
• If you are filling your pool, CALL 910-893-2654 to let us know ahead of time. Take a picture of your water meter before and after filling your pool. Submit the photos with a Leak Adjustment Request Form to be considered for an adjustment on your sewer charges.

• NO.
• The Town is only able to work on lines and equipment that is in the Town right-of-way. We CANNOT enter your home, nor can we flush any lines between the meter box and your home. You must hire a licensed plumber for work done in your home, or anywhere that is not the right-of-way.

The water charges on your bill represent the cost of bringing water to your home. The sewer charges represent the cost of treating any water that goes down the drain.

• Call us at 910-893-2654 to find out if we service your address. We service much, but not all, of the addresses within town limits.
• If it is a vacant lot or new construction, you will need to set up an appointment with De Yeager 910-893-0318 in order to find out whether we will service that address.